Frequently Asked Questions
Plant Care
What growing medium do you use?
Most of our plants are grown in our RPF aroid mix that contains peat moss, bark, perlite and mycorrhizae to enhance root development, nutrient uptake, and plant growth
What conditions do you grow under?
Our indoor nursery is kept at 75% humidity and 75ºF year round. All plants are kept under full spectrum LED lights on a 12 hour cycle. The intensity of light received by each species is modulated by adjusting the number of lights and the distance from the light source.
Store Information & Policies
Do you offer local pick up?
Yes! Just select Local Pick Up at checkout and you can pick up your order during our office hours.
Pick-Up Hours:
• Monday–Thursday: 10 am – 5 pm
• Friday: 10 am – 6 pm
• Saturday: 10 am – 6 pm
• Sunday: 11 am – 3 pm
Orders must be picked up within 30 days. After that, the order will be cancelled and a 10% restocking fee will apply.
Can I shop in person?
At this time we do not offer in person shopping.
What is a "Unicorn Plant"?
A Unicorn is a truly special, one-of-a-kind plant. These are unique specimens with standout traits like exceptional variegation, unusual leaf shape, or rare genetics. Each Unicorn is listed individually, and the exact plant shown is the one you’ll receive.
Because of their rarity, Unicorns are limited in quantity and not regularly restocked.
What payment methods do you accept?
For online sales we accept credit card, debit card, Apple Pay, Google Pay, Paypal.
What is your return or cancellation policy?
We do not accept returns or change-of-mind refunds. Cancellations are subjected to a 10% restocking fee.
Do you offer payment plans?
No, we do not accept payment plans.
Do you offer wholesale?
We currently do not offer a wholesale program, we are currently developing one and will announce it when it’s released!
Shipping Basics
Where we you ship from?
All plants ship directly from our nursery located in Inkster, Michigan.
What shipping methods do we use?
We ship with UPS, FedEx, or USPS depending on your location and selected speed. For full shipping options, see our Shipping Policy.
When will my package ship?
Most orders are processed within 7 business days. We ship Monday through Wednesday to prevent weekend delays. You will receive a tracking email as soon as your order is packed.
Why is my plant order delayed?
Your order may be delayed due to public holidays, bad weather, natural disasters or courier delays. We are working hard to send your order out as soon as possible.
Do I need to purchase heat packs and insulation?
Heat packs and insulation are complimentary! We will do what is necessary for your plants to arrive safely.
Do you ship to California?
Yes, we are certified to ship to all 50 states.
Can you combine shipping for multiple plants?
Absolutely! As long as the name and shipping addresses on the orders match and we have not shipped your existing order, we can combine your orders in one box.
Can you hold shipping until a certain date?
We can hold shipping for up to 2 weeks. Simply write in the notes when you check out.
Do you guarantee live arrival of all plants?
We pack every plant with care and monitor weather closely, but once a package is in transit we can’t control carrier handling or conditions. For guaranteed coverage, we strongly recommend adding Route Package Protection at checkout. Route covers loss, theft, and any plants that don’t survive the journey with a fast, hassle-free claims process.
If Route isn’t added, orders are not automatically covered, and any support we offer is handled case by case.
Weather & Winter Shipping
Do you ship during extreme cold?
We do not ship when daytime temperatures are below 27°F at our Detroit nursery or at the destination. Your order will be held automatically until it is safe to ship.
Do you use heat packs or insulation in winter?
Yes. We use 72-hour, 96-hour, or 120-hour heat packs depending on conditions. All packaging is checked individually before shipping.
Can i upgrade to faster shipping during cold weather?
Yes — we recommend upgrading to Next Day Air during winter to shorten transit time and reduce plant stress.
Can UPS hold my package for pickup?
Yes. Once you receive your tracking number, you can request a UPS Hold at Location. This prevents your plant from sitting in an unconditioned delivery truck.
More winter guidance is available in our Shipping Policy.
Route Package Protection
Should I add Route Package Protection?
Yes — we highly recommend it. Route is the fastest and most reliable way to protect your order from loss, theft, or damage during shipping. If anything happens in transit, Route offers a quick, no-questions-asked resolution so you can get a refund or replacement right away.
If Route is not added, orders are not automatically covered, and any support we can offer is handled case by case since carriers don’t reimburse us for transit issues.
For worry-free shipping and guaranteed coverage, Route is your best option.
What if I didn't purchase Route?
If Route is not added, orders are not automatically covered.
We still try our best to help, but replacements or refunds are evaluated individually.
Full details are under Route Package Protection in our Shipping Policy.
U.S. Shipping & Delivery
Do you ship to all 50 states?
Yes. We can ship to all states and U.S. territories.
Can you ship to PO Boxes?
No, we are unable to ship to PO Boxes due to courier restrictions.
International Shipping
Do you ship to Canada?
At this time, we do NOT ship to Canada.
Do you ship internationally?
Currently we do NOT ship internationally.
When Your Plant Arrives
What should I do when my plant arrives?
Unpack immediately, check moisture, place in indirect light, and allow your plant to acclimate before repotting.
For the full guide, read:
What to Expect When Your Plant Arrives
Why does my plant look stressed or droppy after shipping?
Shipping can temporarily affect leaves due to changes in temperature, humidity, and light. This is normal and usually resolves during acclimation.